Can I use Mc4Suite to draw architectural designs?
Yes you can. As long as no Mc4 command is used in the project, you can use AutoCad 2D commands to draw your plans and save them in DWG format. |
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What does customer support cost ?
Mc4 offers different support packages:
- Annual subscriptions: cost is $ 500 if support is provided through Mc4's website only, or $ 750 is support is provided through Mc4's website and telephone.
- Remote technical support: by using Citrix applications (GoToMeeting and GotoWebinar) Mc4 can connect directly through your desktop to provide personal technical support.
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What are the hardware and software requirements to run Mc4Suite 2009?
Operating System: Microsoft Windows 7, Vista or XP with Internet Explorer 7 or higher for 32-bit operating systems. Mc4Suite is not available for 64-bit systems. Processor: Intel® Pentium® 4 or AMD Athlon® dual-core processor, 3 GHz or higher technology ot Intel® Pentium® 4 or AMD Athlon® dual-core processor, 2.0 GHz or higher technology RAM: 2 GB or more recommended Disk Space: 2 GB free disk space for installation plus normal free disk space for installation. Video: 1,280 x 1,024 32-bit color video display adapter (true color) 128 MB or greater, Microsoft® Direct3D® capable workstation class graphics card Mouse: External mouse with scroll wheel (built-in mouse pads are not recommended)
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Is customer support mandatory?
The technical support subscription is optional. Ninety (90) days of technical support from the date of purchase is included with your license. If you upgrade your license an additional thirty (30) days of free technical support offered with the upgrade license. Once the free support period has ended if you need technical support you must purchase one of the several technical support packages offered by Mc4Software.
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64 bit and Mc4Suite?
Currently you can run the 32 bit Mc4Suite on 64 bit hardware with a 32 bit operating system. Mc4Suite is not available for 64-bit systems.
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Do I need to purchase separate licenses to use Mc4Suite on my home and work computers?
The Mc4Suite license permits only one primary-use installation (for example, your office computer). If you need secondary-use activation you must purchase a USB key license. The license will be activated by plugging in the USB key and this allows you to install and run Mc4Suite on another computer. To run Mc4Suite simultaneously on multiple computers you must purchase multiple licenses.
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Are the Mc4Suite modules integrated?
Yes, all Mc4Suite modules share data. Mc4Suite is All-In-One Software. This means that in the same DWG file you can draw different system types without re-entering the data input. |
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Can I purchase one module at a time?
Yes. Modules can be added at any time. After receiving the purchase confirmation, your license will be upgraded |
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How long does the demo run?
The demonstration disk allows you to work with Mc4 products at no-obligation for 15 days. The demonstration version is fully functional; the only limitation is a maximum calculation area of 20.000 sq feet allowed for your projects. |
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Do I have to purchase AutoCAD separately?
The Autodesk OEM engine is included in the license you purchase. |
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How can I reactivate Mc4Suite if I have changed computers or reformat my hard drive?
To obtain an Activation ID for your new installation of Mc4Suite, please fill the request form and submit your request, or contact technical support directly. |
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How much does it cost to register in this site?
There is no charge to register on the Mc4Software website. Our website provides additional services to users that buy a license subscription or service. |
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Do you have a non-graphical version?
We offer a non-graphical version of the HVAC module only called RayClima.
RAYCLIMA is drawing based software for calculating building heat loss and cooling loads and for design and sizing of residential and commercial heating and Plumbing Pipe System.
Call 1-888-898-8MC4 or contact our sales staff for more information. |
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I'm sure my password is right, so why can't I log in?
First double check your password, if you still cannot log in reset your password.Sometimes you cannot login because you are not allowing cookies from Mc4Software. If you are using Internet Explorer:
- Click on Tools | Internet Options | Privacy | Edit...
- Add www.mc4software.com to your "trusted" list.
If you are using an "Internet Security" product, or other products which affect the handling of cookies, you may need to add Mc4software.com to these additional lists. |
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Can I view the diagrams in 2D and 3D?
Any object can be drawn in 2D or 3D such as ducts, pipes, boilers, valves, etc. You may also change between 2D and 3D by using the command located on the lateral project bar. |
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What is the USB dongle/USB license key? Does it run on different workstations at the same time?
A dongle is a small piece of hardware that connects to a laptop or desktop computer. It is a portable device and is often close to the appearance of a USB flash drive. This is used as a form of copy protection or digital rights management, because it is generally harder to replicate a dongle than to copy the software it authenticates. It is a alternative protection to the standard software protection code (the "software" license).
If you purchase a USB license key, it can be moved between computers. The USB key must be plugged into the computer you will be working on. It cannot be used to run Mc4Suite software on more than one computer simultaneously. To run the software on multiple computers simultaneously you must purchase multiple licenses. |
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Are the modules integrated as I add them?
Yes. The Mc4Suite installation wizard installs all software modules on your computer. There are no extra packages or add-on to add modules to install. |
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Does the software design both residential and commercial buildings?
The Mc4Suite Program quickly and accurately calculates peak heating and cooling loads for residential and l commercial buildings in accordance with the ASHRAE standard calculation methods |
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What industry standards is FireCad based on?
FireCad is based on all hydraulic calculations set by the National Fire Protection Association (NFPA 13 standards). FireCad also estimates sprinkler head requirements, calculates optimal pipe sizes, and automatically performs a most/less demanding areas analysis.
FireCad uses the Newton Raphson matrix solution technique for pipe networks. Each pipe is defined to flow according to the Hazen Williams formula. Calculations determine the lowest water supply pressure that adequately drives the sprinkler system. You may also set the pressure requirements manually. |
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AutoCad OEM. What is it?
The AutoCAD® OEM CAD development platform provides tools to build custom AutoCAD® software-based products for specific markets and to extend design information to users outside the traditional CAD community. Easily create industry-specific products that offer only the features, commands, menus, and design data your customers require. AutoCAD OEM is licensed to independent software developers, corporate developers, and system integrators who need to:
- Deliver a product that requires CAD software functionality but is not targeted at traditional CAD users
- Build products that can read and create DWGTM files that are fully AutoCAD DWG compatible
- Create host programs that run an application in a child window or through a web page
- Deliver products with scaled feature sets at scaled price points and provide an AutoCAD-based platform that cannot be customized or extended by end users
- Replace an aging CAD software system and take advantage of new AutoCAD software technologies
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How should I save my files?
McSuite is custom AutoCAD® software-based product. It creates and saves DWGTM files that are fully AutoCAD DWG compatible. All DWG files saved with Mc4Suite are automatically converted in AutoCad format if opened with classic AutoCad Full or Light release.
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I forgot my password! How do I reset my password?
Here's how:
- Visit www.mc4software.com
- Click on the REGISTER link on top of the main page
- On the REGISTER menu there should be a link to Reset Password.
- Type your email address, e.g.:Your E-Mail: johndoe@example.com
(The above is only an example -- not information you should copy!)
- Check your e-mail for a message from McSoftware Webmaster
- Click on the link within the email.
- Follow the on-screen instructions to enter a new password.
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AutoCad OEM. What is it?
The AutoCAD® OEM CAD development platform provides tools to build custom AutoCAD® software-based products for specific markets and to extend design information to users outside the traditional CAD community. Easily create industry-specific products that offer only the features, commands, menus, and design data your customers require. AutoCAD OEM is licensed to independent software developers, corporate developers, and system integrators who need to:
- Deliver a product that requires CAD software functionality but is not targeted at traditional CAD users
- Build products that can read and create DWGTM files that are fully AutoCAD DWG compatible
- Create host programs that run an application in a child window or through a web page
- Deliver products with scaled feature sets at scaled price points and provide an AutoCAD-based platform that cannot be customized or extended by end users
- Replace an aging CAD software system and take advantage of new AutoCAD software technologies
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How do I open a Cad file in Mc4?
McSuite is custom AutoCAD® software-based product. It read and create DWG™ files that are fully AutoCAD DWG compatible. To open a DWG CAD files with Mc4 Suite, simply click on "Open" command in the software menu bar and browse your system to pick the DWG files you want to open. |
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